Frequently Asked Questions
1. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
2. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or through the respective courier's website.
3. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns within 30 days of the delivery date. Please visit our Returns & Exchanges page for detailed instructions on initiating a return.
4. Do you offer international shipping? Yes, we do offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. You can check if we ship to your country and view shipping details during the checkout process.
5. How can I contact customer support? For any inquiries or assistance, you can reach out to our customer support team through the Contact Us page on our website. We aim to respond to all queries within 24-48 hours.
6. How can I stay updated on new arrivals and promotions? To stay informed about our latest products, promotions, and discounts, you can subscribe to our newsletter. You'll receive regular updates via email.
7. Can I modify or cancel my order after it has been placed? Once an order is confirmed, it immediately begins processing for shipment. Therefore, modifications or cancellations may not always be possible. Please contact us immediately after placing your order, and we'll do our best to accommodate your request.
8. Are the prices in your store in USD (United States Dollar)? Yes, unless otherwise stated, all prices on our store are in USD. However, during checkout, you can view the converted price in your local currency.
9. What are your hours? We are open weekdays 9am-5pm CST.
If you have any further questions or need assistance, please don’t hesitate to contact us. Your satisfaction is our priority!